local_library
In addition, we collaborate with 24/7 Travel Partner Desk to offer an outsourced system management support service, including product upload and call centre services.
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Access a comprehensive product configuration and upload service designed to streamline and simplify the management of your operations, allowing you to focus on growing your business while leaving the management of your products in expert hands:
Set up and upload contracts with hotels and other accommodation providers, ensuring that all terms and conditions are correctly implemented.
Also, administration and updating of contracts for excursions and transfers, ensuring a varied and quality offer for your clients.
Implementation of promotions and special offers, as well as management of blackout periods to keep your inventory up to date and competitive.
Regular updates and ongoing maintenance of all contracts and products, ensuring that information is always accurate and up to date.
This service is designed to provide high quality customer service to your customers, ensuring that all their queries and needs are handled effectively and professionally:
Attendance and administration of all booking related requests, including making changes and handling cancellations, ensuring a smooth and seamless experience.
Provision of ongoing support to resolve any issues or disputes that may arise, ensuring that all situations are handled quickly and efficiently to maintain customer satisfaction.
Generation of detailed and regular reports on the performance and activities of the Call Centre, providing a clear and comprehensive view of the service offered and helping to identify areas for continuous improvement.
Enjoy a 24/7 assistance service, designed to help you in crisis situations at any time, any day, guaranteeing the support you need when you need it most.
Update and optimise static content across all your sales channels, including descriptions and images in multiple languages. This way you can provide support through our API, and much more.
Manage your administrative tasks, including invoice registrations, tracking of collections, claims management, etc.
Manage your bookings made by phone, online and via XML, ensuring smooth and efficient administration of all your booking channels.
Access a complete and efficient service for obtaining Hotel Confirmation Numbers with 247 TPD. This service is designed to avoid potential inconvenience to your customers by ensuring that all bookings are handled effectively and accurately.
Our Training and Project Management team supports 24/7 Travel Partner Desk as a partner of this service, ensuring the quality and reliability of its services.
Juniper acts as a trainer for the 24/7 TPD team, ensuring that everyone is properly trained and updated in the best practices and knowledge of the Juniper ecosystem.
You will get more competitive rates and exclusive discounts. Thanks to our partnership, 247 TPD manages negotiations on behalf of its clients, resulting in greater savings compared to in-house management.
You'll have access to experienced professionals with in-depth knowledge of travel industry trends, regulations and best practices, ensuring solutions align with your needs and budget.
You'll enjoy ongoing support for travel-related emergencies and last-minute changes, ensuring immediate assistance anytime, anywhere.
You'll outsource tasks allowing you to free up time for your employees to focus on their core responsibilities, improving overall productivity and efficiency.
You'll be able to scale travel management operations according to your business needs, offering flexibility to handle variations in travel activity.
You will take advantage of advanced booking platforms and technology tools without the need for significant investments in software or training.
You'll be able to concentrate on your core competencies and strategic priorities, while outsourcing the management of travel complexity to specialised professionals.
You'll receive assistance with travel alerts, security advice and emergency support, plus access to travel insurance to mitigate financial risk from cancellations or disruptions.