April 15 - 16, 2026

Palma Convention Centre

EARLY BIRD

EXTENSION - December 31st
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Training Services

Services to get your business up and running

Boost your business with the comprehensive training of our Booking Engine and the specialised services of 24/7 Travel Partner Desk.

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Why are we your best choice for business success?

We focus on meeting 100% of our customers’ training needs in the Juniper Booking Engine ecosystem, providing the best support and training to maximise the use of our tools and services.

In addition, we collaborate with 24/7 Travel Partner Desk to offer an outsourced system management support service, including product upload and call centre services.

Get to know the phases of our training:

Our Training team, composed of 6 Juniper Booking Engine specialists, is fluent in 5 languages to deliver training effectively. They divide the training plan for our Clients into the following phases:

Welcome

Training kick-off meeting.
Presentation of e-learning.
Presentation of complementary environments.

Training sessions

Delivery of the Intranet.
Calendar according to priority of modules.
Active participation.

Closing

Review of final questions.
Production release support.

Transition to Primary Support

 Transition to Primary Support for further post training.

Welcome

Training kick-off meeting.
Presentation of e-learning.
Presentation of complementary environments.

Training sessions

Delivery of the Intranet.
Calendar according to priority of modules.
Active participation.

Closing

Review of final questions.
Production release support.

Transition to Primary Support

Transition to Primary Support for further post training.

TOOLS

Discover the most comprehensive information tools to help you optimize your training

At Juniper, we understand that training and access to accurate information are critical to the success of any business in the competitive travel market. That’s why we have developed two robust tools, Juniper E-Learning and Juniper E-Docs, designed to provide our Clients with unparalleled educational and document support.

TOOLS

Juniper E-Learning

Juniper E-Learning is a powerful tool available in English and Spanish designed to offer a complete and accessible educational experience, allowing users to learn at their own pace and according to their specific needs.

  • You will get detailed explanations along with instructional videos to facilitate understanding.

  • You will perform hands-on tasks that involve uploading items or products from the Juniper Booking Engine.

  • Access step-by-step instructions on how to perform specific tasks and a list of common mistakes and how to avoid them.

  • You will be able to review recordings of previous team trainer sessions focused on the module covered for additional learning.

Tools

Juniper E-Docs

It is a tool designed to provide quick and easy access to comprehensive manuals and monthly newsletters, ensuring that you always have the latest and most relevant information at your fingertips.

  • You will be provided with detailed manuals covering all aspects of the Juniper Booking Engine, ensuring you always have the guidance you need.

  • You will receive monthly newsletters to keep you informed about the latest updates, new features and usage recommendations.

QUALITY

The data that reflects our commitment to continuous training

Trained Clients
+ 1
Trained users
+ 1
FAQs
+ 1
Training videos
+ 1
Manuals
+ 1

Get to know the specialised services of 24/7 Travel Partner Desk

Thanks to Juniper’s collaboration with 24/7 Travel Partner Desk, get the best specialised services you need for the success of your business in the tourism market.

Product configuration and uploading

Access a comprehensive product configuration and upload service designed to streamline and simplify the management of your operations, allowing you to focus on growing your business while leaving the management of your products in expert hands:

Set up and upload contracts with hotels and other accommodation providers, ensuring that all terms and conditions are correctly implemented.

Also, administration and updating of contracts for excursions and transfers, ensuring a varied and quality offer for your clients.

Implementation of promotions and special offers, as well as management of blackout periods to keep your inventory up to date and competitive.

Regular updates and ongoing maintenance of all contracts and products, ensuring that information is always accurate and up to date.

Call Center

This service is designed to provide high quality customer service to your customers, ensuring that all their queries and needs are handled effectively and professionally:

Attendance and administration of all booking related requests, including making changes and handling cancellations, ensuring a smooth and seamless experience.

Provision of ongoing support to resolve any issues or disputes that may arise, ensuring that all situations are handled quickly and efficiently to maintain customer satisfaction.

Generation of detailed and regular reports on the performance and activities of the Call Centre, providing a clear and comprehensive view of the service offered and helping to identify areas for continuous improvement.

247 Emergency Service

Enjoy a 24/7 assistance service, designed to help you in crisis situations at any time, any day, guaranteeing the support you need when you need it most.

Static Content

Update and optimise static content across all your sales channels, including descriptions and images in multiple languages. This way you can provide support through our API, and much more.

Management Performance​

Manage your administrative tasks, including invoice registrations, tracking of collections, claims management, etc.

Reservations

Manage your bookings made by phone, online and via XML, ensuring smooth and efficient administration of all your booking channels.

Hotel Confirmation Number (HCN)

Access a complete and efficient service for obtaining Hotel Confirmation Numbers with 247 TPD. This service is designed to avoid potential inconvenience to your customers by ensuring that all bookings are handled effectively and accurately.

Maximise confidence and quality with 24/7 TPD through Juniper.

Our Training and Project Management team supports 24/7 Travel Partner Desk as a partner of this service, ensuring the quality and reliability of its services. Juniper acts as a trainer for the 24/7 TPD team, ensuring that everyone is properly trained and updated in the best practices and knowledge of the Juniper ecosystem.

Cost Savings

You will get more competitive rates and exclusive discounts. Thanks to our partnership, 247 TPD manages negotiations on behalf of its clients, resulting in greater savings compared to in-house management.

Access to experts

You'll have access to experienced professionals with in-depth knowledge of travel industry trends, regulations and best practices, ensuring solutions align with your needs and budget.

24/7 support

You'll enjoy ongoing support for travel-related emergencies and last-minute changes, ensuring immediate assistance anytime, anywhere.

Time Savings

You'll outsource tasks allowing you to free up time for your employees to focus on their core responsibilities, improving overall productivity and efficiency.

Scalability

You'll be able to scale travel management operations according to your business needs, offering flexibility to handle variations in travel activity.

Technology integration

You will take advantage of advanced booking platforms and technology tools without the need for significant investments in software or training.

Focus on core business

You'll be able to concentrate on your core competencies and strategic priorities, while outsourcing the management of travel complexity to specialised professionals.

Risk management

You'll receive assistance with travel alerts, security advice and emergency support, plus access to travel insurance to mitigate financial risk from cancellations or disruptions.

Many of our Clients already use 24/7TPD's services

See Usa Tours
Restel Travel
Resort Life
OK Mobility
Autentik Hotels & Travel
Action Travel
Hexion Travel
PeakPoint Global
W2M
Roibos

Outsource the management of your operations and focus on growing your business.

Contact us

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