{"id":69035,"date":"2025-09-02T13:00:28","date_gmt":"2025-09-02T11:00:28","guid":{"rendered":"https:\/\/ejuniper.com\/?page_id=69035"},"modified":"2026-11-09T14:48:35","modified_gmt":"2026-11-09T12:48:35","slug":"levels-of-service","status":"publish","type":"page","link":"https:\/\/ejuniper.com\/en\/products\/juniper-booking-engine\/modules\/levels-of-service\/","title":{"rendered":"Levels of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69035\" class=\"elementor elementor-69035\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-32c13db e-con-full hero e-flex e-con e-parent\" data-id=\"32c13db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f818398 e-con-full e-flex e-con e-child\" data-id=\"f818398\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-070b873 e-con-full e-flex e-con e-child\" data-id=\"070b873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b342fd elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2b342fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d4c7d elementor-widget elementor-widget-heading\" data-id=\"10d4c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">JUNIPER BOOKING ENGINE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9cc85f e-con-full e-flex e-con e-child\" data-id=\"a9cc85f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c2c47b8 e-con-full e-flex e-con e-child\" data-id=\"c2c47b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98996be label-icon elementor-widget elementor-widget-html\" data-id=\"98996be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<span class=\"material-symbols-outlined\" style=\"font-size: 40px; color: #EE0700;\">settings_applications<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-851bf7b elementor-widget elementor-widget-heading\" data-id=\"851bf7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Levels of Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-777e68d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"777e68d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Guarantee response and resolution times according to your needs <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be62a8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2be62a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Discover what each Juniper service level includes and choose the support plan that best suits your business goals, whether you're looking for essential coverage or a complete, customized service. <\/h5>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89b40af e-con-full e-flex e-con e-child\" data-id=\"89b40af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bce93a elementor-widget elementor-widget-button\" data-id=\"2bce93a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ejuniper.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<div class=\"elementor-element elementor-element-9f1aa67 e-con-full e-flex e-con e-parent\" data-id=\"9f1aa67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc6ae45 e-con-full e-flex e-con e-child\" data-id=\"cc6ae45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bd40971 e-con-full e-flex e-con e-child\" data-id=\"bd40971\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6faba81 e-con-full e-flex e-con e-child\" data-id=\"6faba81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8017f elementor-widget elementor-widget-html\" data-id=\"4e8017f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ==========================================================\n   TABLA LEVELS OF SERVICE (widget HTML)\n   Escritorio: como la plantilla de Elementor.\n   Ocupa el 100 % del ancho de su contenedor, sin m\u00e1rgenes ni\n   paddings laterales (los pone el contenedor de Elementor).\n   Tablet y m\u00f3vil (\u22641170 px, breakpoints de la web): desplazamiento\n   horizontal con la columna de caracter\u00edsticas fija a la izquierda.\n   ========================================================== *\/\n.lvs {\n    --lvs-texto: #1D1E1B;\n    --lvs-azul: #5067D5;\n    --lvs-verde: #28A745;\n    --lvs-rojo: #DC3545;\n    --lvs-sombra: 0 10px 20px rgba(8, 59, 160, .19);\n    \/* reparto como el original: 35 % caracter\u00edsticas, 65 % niveles *\/\n    --lvs-col-etiquetas: minmax(200px, calc((100% - 16px) * .35));\n    --lvs-col-nivel: minmax(140px, 1fr);\n    box-sizing: border-box;\n    width: 100%;\n    margin: 0;\n    padding: 0;\n    font-family: Montserrat, sans-serif;\n    color: var(--lvs-texto);\n}\n\/* El widget y su contenedor ocupan siempre el 100 % del ancho, aunque otros\n   elementos de la secci\u00f3n est\u00e9n centrados o se salgan de la pantalla *\/\n.elementor-widget-html:has(.lvs),\n.e-con:has(> .elementor-widget-html .lvs),\n.e-con:has(> .e-con-inner > .elementor-widget-html .lvs) {\n    align-self: stretch;\n    width: 100%;\n    max-width: 100%;\n    margin-left: 0;\n    margin-right: 0;\n}\n\n\n.lvs *, .lvs *::before, .lvs *::after { box-sizing: border-box; }\n\n\/* Aviso de desplazamiento: solo en tablet y m\u00f3vil *\/\n.lvs .lvs-desliza { display: none; }\n\n\/* Contenedor que se desplaza (en escritorio no hace nada) *\/\n.lvs .lvs-scroll { position: relative; }\n.lvs .lvs-scroll:focus { outline: none; }\n.lvs .lvs-scroll:focus-visible { outline: 2px solid var(--lvs-azul); outline-offset: 2px; }\n\n\/* Rejilla: 1 columna de caracter\u00edsticas + 4 niveles.\n   Las filas se alinean solas entre columnas. *\/\n.lvs .lvs-grid {\n    display: grid;\n    grid-template-columns: var(--lvs-col-etiquetas) repeat(4, var(--lvs-col-nivel));\n    column-gap: 16px;\n    row-gap: 10px;\n    position: relative;\n}\n\n\/* Las filas no generan caja: sus celdas van directas a la rejilla *\/\n.lvs .lvs-fila { display: contents; }\n.lvs .lvs-fila > * { grid-row: var(--r); position: relative; z-index: 1; }\n.lvs .lvs-fila > :nth-child(1) { grid-column: 1; }\n.lvs .lvs-fila > :nth-child(2) { grid-column: 2; }\n.lvs .lvs-fila > :nth-child(3) { grid-column: 3; }\n.lvs .lvs-fila > :nth-child(4) { grid-column: 4; }\n.lvs .lvs-fila > :nth-child(5) { grid-column: 5; }\n\n\/* Tarjetas de fondo de cada columna (decorativas) *\/\n.lvs .lvs-tarjeta {\n    grid-row: 1 \/ -1;\n    border: 1px solid #EBEBEB;\n    border-radius: 16px;\n    background: #FFFFFF;\n    box-shadow: var(--lvs-sombra);\n    z-index: 0;\n}\n.lvs .lvs-tarjeta-et { grid-column: 1; grid-row: 2 \/ -1; margin-top: 31px; background: transparent; }\n.lvs .lvs-tarjeta-1 { grid-column: 2; background: #E6E5E5; }\n.lvs .lvs-tarjeta-2 { grid-column: 3; }\n.lvs .lvs-tarjeta-3 { grid-column: 4; }\n.lvs .lvs-tarjeta-4 { grid-column: 5; }\n\n\/* Cabecera de cada nivel *\/\n.lvs .lvs-cab {\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    padding: 0 17px 16px;\n}\n.lvs .lvs-nivel {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    gap: 7px;\n    min-height: 35px;\n    font-size: 18px;\n    font-weight: 500;\n    line-height: 1.2;\n    color: #000;\n}\n.lvs .lvs-nivel svg { width: 20px; height: 20px; flex-shrink: 0; }\n.lvs a.lvs-nivel,\n.lvs a.lvs-nivel:hover,\n.lvs a.lvs-nivel:focus { color: #000; text-decoration: none; }\n.lvs a.lvs-nivel:focus-visible { outline: 2px solid var(--lvs-azul); outline-offset: 2px; border-radius: 4px; }\n.lvs .lvs-insignia {\n    display: inline-block;\n    padding: 3px 10px;\n    border: 1px solid #333;\n    border-radius: 5px;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 14px;\n    color: #000;\n}\n.lvs .lvs-insignia-vacia { visibility: hidden; }\n\n\/* Columna de caracter\u00edsticas *\/\n.lvs .lvs-et {\n    display: flex;\n    align-items: center;\n    min-height: 45px;\n    padding: 0 25px;\n    font-size: 16px;\n    font-weight: 500;\n    line-height: 1.3;\n    color: #000;\n}\n\/* El texto y el icono \"info\" van seguidos (el icono detr\u00e1s de la \u00faltima l\u00ednea) *\/\n.lvs .lvs-et-txt { display: block; }\n\n\/* Celdas de cada nivel *\/\n.lvs .lvs-celda {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    min-height: 45px;\n    margin: 0 17px;\n    padding: 4px 8px;\n    border: 1px solid #F8F8F8;\n    border-radius: 8px;\n    background: #F8F8F8;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.3;\n    text-align: center;\n    color: var(--lvs-texto);\n}\n.lvs .lvs-fila > .lvs-celda:nth-child(2) { border-color: #EDEDED; background: #FFFFFF; }\n\n\/* Iconos *\/\n.lvs .lvs-si {\n    display: inline-block;\n    width: 22px;\n    height: 22px;\n    background: var(--lvs-verde);\n    -webkit-mask: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 512 512'%3E%3Cpath d='M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z'\/%3E%3C\/svg%3E\") center \/ contain no-repeat;\n            mask: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 512 512'%3E%3Cpath d='M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 48c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m140.204 130.267l-22.536-22.718c-4.667-4.705-12.265-4.736-16.97-.068L215.346 303.697l-59.792-60.277c-4.667-4.705-12.265-4.736-16.97-.069l-22.719 22.536c-4.705 4.667-4.736 12.265-.068 16.971l90.781 91.516c4.667 4.705 12.265 4.736 16.97.068l172.589-171.204c4.704-4.668 4.734-12.266.067-16.971z'\/%3E%3C\/svg%3E\") center \/ contain no-repeat;\n}\n.lvs .lvs-no {\n    font-size: 24px;\n    line-height: 1;\n    color: var(--lvs-rojo);\n    font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 24;\n}\n\n\/* Botones (se anulan los estilos de bot\u00f3n del tema y del kit) *\/\n.lvs .lvs-tt,\n.lvs .lvs-mas {\n    margin: 0;\n    padding: 0;\n    border: 0;\n    border-radius: 0;\n    background: none;\n    box-shadow: none;\n    text-transform: none;\n    letter-spacing: normal;\n    cursor: pointer;\n    -webkit-appearance: none;\n    appearance: none;\n}\n.lvs .lvs-tt:hover, .lvs .lvs-tt:focus,\n.lvs .lvs-mas:hover, .lvs .lvs-mas:focus { background: none; box-shadow: none; }\n.lvs .lvs-tt:focus-visible,\n.lvs .lvs-mas:focus-visible { outline: 2px solid var(--lvs-azul); outline-offset: 2px; border-radius: 4px; }\n\n\/* Icono \"info\" con tooltip *\/\n.lvs .lvs-tt {\n    display: inline-flex;\n    vertical-align: middle;\n    margin-left: 8px;\n    font-size: 24px;\n    line-height: 1;\n    color: var(--lvs-azul);\n    font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 24;\n    transition: font-variation-settings .2s ease;\n}\n.lvs .lvs-tt:hover, .lvs .lvs-tt:focus-visible, .lvs .lvs-tt[aria-expanded=\"true\"] {\n    color: var(--lvs-azul);\n    font-variation-settings: 'FILL' 1, 'wght' 400, 'GRAD' 0, 'opsz' 24;\n}\n\n\/* \"+info\" con la tabla de tiempos *\/\n.lvs .lvs-mas {\n    font-family: inherit;\n    font-size: 16px;\n    font-weight: 500;\n    line-height: 24px;\n    color: var(--lvs-azul);\n    text-decoration: underline;\n}\n.lvs .lvs-mas:hover, .lvs .lvs-mas:focus { color: var(--lvs-azul); }\n\n\/* Leyenda *\/\n.lvs .lvs-leyenda {\n    display: flex;\n    flex-direction: column;\n    gap: 20px;\n    margin-top: 20px;\n    padding: 24px;\n    border: 1px solid #333;\n    border-radius: 16px;\n}\n.lvs .lvs-leyenda-titulo {\n    margin: 0;\n    font-size: 20px;\n    font-weight: 500;\n    line-height: 24px;\n    color: #000;\n}\n.lvs .lvs-leyenda ul { margin: 0; padding: 0; list-style: none; }\n.lvs .lvs-leyenda li {\n    display: flex;\n    align-items: baseline;\n    gap: 6px;\n    font-size: 16px;\n    line-height: 24px;\n    color: var(--lvs-texto);\n}\n.lvs .lvs-leyenda li::before {\n    content: \"\";\n    flex-shrink: 0;\n    width: 8px;\n    height: 8px;\n    border-radius: 50%;\n    background: #EE0700;\n    transform: translateY(-1px);\n}\n\n\/* Solo para lectores de pantalla *\/\n.lvs .lvs-sr {\n    position: absolute;\n    width: 1px;\n    height: 1px;\n    margin: -1px;\n    padding: 0;\n    overflow: hidden;\n    clip: rect(0 0 0 0);\n    white-space: nowrap;\n    border: 0;\n}\n\n\/* ---------- Tooltip flotante (se mueve al <body> con JS) ---------- *\/\n.lvs-pop {\n    position: fixed;\n    top: 0;\n    left: 0;\n    z-index: 99999;\n    max-width: calc(100% - 16px);   \/* en un fixed, 100 % = ancho visible sin la barra de scroll *\/\n    padding: 8px 10px;\n    border-radius: 6px;\n    background: #333;\n    color: #fff;\n    font-family: Montserrat, sans-serif;\n    font-size: 13px;\n    font-weight: 400;\n    line-height: 1.4;\n    text-align: left;\n    box-shadow: 0 6px 18px rgba(0, 0, 0, .18);\n    pointer-events: none;\n    opacity: 0;\n    transition: opacity .2s ease-out;\n}\n.lvs-pop[hidden] { display: none; }\n.lvs-pop.lvs-pop-visible { opacity: 1; }\n.lvs-pop::after {\n    content: \"\";\n    position: absolute;\n    left: var(--flecha, 50%);\n    top: 100%;\n    margin-left: -8px;\n    border: 8px solid transparent;\n    border-top-color: #333;\n}\n.lvs-pop.lvs-pop-abajo::after { top: auto; bottom: 100%; border-top-color: transparent; border-bottom-color: #333; }\n.lvs-pop.lvs-pop-sin-flecha::after { display: none; }\n\/* Contenido del globo: sin scroll en escritorio y port\u00e1til *\/\n.lvs-pop .lvs-pop-in { overflow: visible; }\n\/* En tablet y m\u00f3vil, solo si no cabe en la pantalla, se desplaza por dentro *\/\n@media (max-width: 1170px) {\n    .lvs-pop .lvs-pop-in { max-height: calc(100vh - 40px); overflow-y: auto; }\n}\n\/* Con rat\u00f3n se puede pasar por encima del globo sin que se cierre *\/\n@media (hover: hover) and (pointer: fine) {\n    .lvs-pop { pointer-events: auto; }\n}\n\n\/* Variante con la tabla de tiempos *\/\n.lvs-pop.lvs-pop-tabla { padding: 8px; border-radius: 8px; background: #F8F8F8; color: #000; }\n.lvs-pop.lvs-pop-tabla::after { border-top-color: #F8F8F8; }\n.lvs-pop.lvs-pop-tabla.lvs-pop-abajo::after { border-top-color: transparent; border-bottom-color: #F8F8F8; }\n.lvs-pop .lvs-sla {\n    width: 100%;\n    margin: 0;\n    border: 0;\n    border-collapse: separate;\n    border-spacing: 6px 4px;\n    background: none;\n    font-size: 12px;\n    table-layout: fixed;\n}\n.lvs-pop .lvs-sla th,\n.lvs-pop .lvs-sla td {\n    padding: 8px 10px;\n    border: 0;\n    border-radius: 6px;\n    line-height: 1.4;\n    vertical-align: middle;\n}\n.lvs-pop .lvs-sla th { background: #3F3F3F; color: #fff; font-weight: 600; text-align: left; }\n.lvs-pop .lvs-sla td { background: #fff; box-shadow: 0 0 0 1px #ECECEC inset; white-space: nowrap; text-align: left; }\n.lvs-pop .lvs-sla tbody tr:nth-child(odd) > td,\n.lvs-pop .lvs-sla tbody tr:hover > td { background: #fff; }\n.lvs-pop .lvs-sla th:first-child,\n.lvs-pop .lvs-sla td:first-child { width: 45%; font-weight: 500; white-space: normal; }\n.lvs-pop .lvs-sla th:nth-child(2), .lvs-pop .lvs-sla td:nth-child(2),\n.lvs-pop .lvs-sla th:nth-child(3), .lvs-pop .lvs-sla td:nth-child(3) { width: 25%; text-align: center; }\n\n\/* ---------- Tablet y m\u00f3vil: desplazamiento horizontal ---------- *\/\n@media (max-width: 1170px) {\n    .lvs { --lvs-col-etiquetas: 260px; --lvs-col-nivel: minmax(180px, 1fr); }\n\n    .lvs.lvs-desplazable .lvs-desliza {\n        display: flex;\n        align-items: center;\n        gap: 6px;\n        margin: 0 0 12px;\n        font-size: 14px;\n        font-weight: 500;\n        color: #6F6F6F;\n    }\n    .lvs .lvs-desliza .material-symbols-outlined {\n        font-size: 20px;\n        font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 20;\n    }\n\n    .lvs .lvs-scroll {\n        overflow-x: auto;\n        overscroll-behavior-x: contain;\n        -webkit-overflow-scrolling: touch;\n        padding: 2px 2px 28px 0;  \/* deja ver las sombras; sin margen a la izquierda para que la columna fija tape bien *\/\n        scroll-padding-left: 260px;\n    }\n    .lvs .lvs-grid { min-width: 1044px; }   \/* 260 + 4 x 180 + 4 x 16 *\/\n    \/* hueco a la derecha para que se vea la sombra de la \u00faltima tarjeta al final *\/\n    .lvs.lvs-desplazable .lvs-grid { min-width: 1064px; padding-right: 20px; }\n\n    \/* Columna de caracter\u00edsticas fija al desplazar *\/\n    .lvs .lvs-tarjeta-et,\n    .lvs .lvs-fila > .lvs-et,\n    .lvs .lvs-fila > .lvs-esquina {\n        position: sticky;\n        left: 0;\n        z-index: 3;\n    }\n    \/* la tarjeta fija cubre tambi\u00e9n la zona de la cabecera, para que no asomen\n       los t\u00edtulos de los niveles al desplazar *\/\n    .lvs .lvs-tarjeta-et { grid-row: 1 \/ -1; margin-top: 0; z-index: 2; background: #FFFFFF; }\n    .lvs .lvs-et { padding: 0 16px; font-size: 15px; }\n    .lvs .lvs-celda { margin: 0 12px; }\n    .lvs .lvs-cab { padding: 0 12px 16px; }\n}\n\n@media (max-width: 767px) {\n    .lvs { --lvs-col-etiquetas: 170px; --lvs-col-nivel: minmax(150px, 1fr); }\n    .lvs .lvs-grid { min-width: 834px; }   \/* 170 + 4 x 150 + 4 x 16 *\/\n    .lvs.lvs-desplazable .lvs-grid { min-width: 854px; }\n    .lvs .lvs-scroll { scroll-padding-left: 170px; }\n    .lvs .lvs-et { padding: 0 12px; font-size: 14px; }\n    .lvs .lvs-tt { font-size: 20px; margin-left: 6px; }\n    .lvs .lvs-celda { margin: 0 10px; font-size: 13px; }\n    .lvs .lvs-nivel { font-size: 16px; }\n    .lvs .lvs-cab { padding: 0 10px 16px; }\n    .lvs .lvs-leyenda { padding: 20px; }\n    .lvs .lvs-leyenda-titulo { font-size: 18px; }\n    .lvs .lvs-leyenda li { font-size: 15px; }\n}\n\n\/* M\u00f3viles muy estrechos (320 px): siempre cabe una columna de nivel entera *\/\n@media (max-width: 359px) {\n    .lvs { --lvs-col-etiquetas: 124px; --lvs-col-nivel: minmax(136px, 1fr); }\n    .lvs .lvs-grid { min-width: 732px; }\n    .lvs.lvs-desplazable .lvs-grid { min-width: 752px; }\n    .lvs .lvs-scroll { scroll-padding-left: 124px; }\n    .lvs .lvs-et { padding: 0 8px; font-size: 13px; }\n    .lvs .lvs-et-txt { overflow-wrap: anywhere; }\n    .lvs .lvs-celda { margin: 0 6px; }\n    .lvs .lvs-cab { padding: 0 3px 16px; }\n}\n@media (max-width: 299px) {\n    .lvs .lvs-tarjeta-et,\n    .lvs .lvs-fila > .lvs-et,\n    .lvs .lvs-fila > .lvs-esquina { position: relative; }\n    .lvs .lvs-scroll { scroll-padding-left: 0; }\n}\n<\/style>\n\n<div class=\"lvs\" lang=\"en\">\n  <p class=\"lvs-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all levels<\/p>\n  <div class=\"lvs-scroll\" role=\"region\" aria-label=\"Levels of Service comparison\">\n    <div class=\"lvs-grid\" role=\"table\" aria-label=\"Levels of Service comparison\" style=\"grid-template-rows: 15px auto repeat(28, auto) 18px;\">\n\n      <!-- Tarjetas de fondo -->\n      <div class=\"lvs-tarjeta lvs-tarjeta-et\" aria-hidden=\"true\"><\/div>\n      <div class=\"lvs-tarjeta lvs-tarjeta-1\" aria-hidden=\"true\"><\/div>\n      <div class=\"lvs-tarjeta lvs-tarjeta-2\" aria-hidden=\"true\"><\/div>\n      <div class=\"lvs-tarjeta lvs-tarjeta-3\" aria-hidden=\"true\"><\/div>\n      <div class=\"lvs-tarjeta lvs-tarjeta-4\" aria-hidden=\"true\"><\/div>\n\n      <!-- Cabecera -->\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 2;\">\n        <div class=\"lvs-esquina\" role=\"columnheader\"><span class=\"lvs-sr\">Feature<\/span><\/div>\n        <div class=\"lvs-cab\" role=\"columnheader\"><a class=\"lvs-nivel\" href=\"#basic-level\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"19\" height=\"19\" rx=\"4.34848\" stroke=\"#4A494A\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"#4A494A\" stroke-width=\"1.21212\"\/><\/svg>Basic<\/a><span class=\"lvs-insignia\">MANDATORY<\/span><\/div>\n        <div class=\"lvs-cab\" role=\"columnheader\"><a class=\"lvs-nivel\" href=\"#premium-level\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#D70000\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Premium<\/a><span class=\"lvs-insignia lvs-insignia-vacia\" aria-hidden=\"true\">MANDATORY<\/span><\/div>\n        <div class=\"lvs-cab\" role=\"columnheader\"><a class=\"lvs-nivel\" href=\"#gold-level\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#FAB100\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Gold<\/a><span class=\"lvs-insignia lvs-insignia-vacia\" aria-hidden=\"true\">MANDATORY<\/span><\/div>\n        <div class=\"lvs-cab\" role=\"columnheader\"><a class=\"lvs-nivel\" href=\"#platinum-level\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#B5B5B5\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Platinum<\/a><span class=\"lvs-insignia lvs-insignia-vacia\" aria-hidden=\"true\">MANDATORY<\/span><\/div>\n      <\/div>\n\n      <!-- Filas -->\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 3;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Hosting<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"File hosting service, web applications and XML.\" aria-label=\"More information: Hosting\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 4;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">General improvements to the Intranet and Webservice<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will benefit from monthly improvements made to both the Intranet and Webservice. A newsletter detailing each update will be sent to you every month.\" aria-label=\"More information: General improvements to the Intranet and Webservice\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 5;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Uptime of your system<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"This indicates the guaranteed uptime percentage of your system.\" aria-label=\"More information: Uptime of your system\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">95%<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">95%<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">99%<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">99%<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 6;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Personalized uptime (at an additional cost)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"With an Enhanced SLA, you can negotiate a personalized uptime agreement.\" aria-label=\"More information: Personalized uptime (at an additional cost)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 7;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Monthly hours<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Each month, a number of hours proportional to the cost of your basic support service will be added to your balance, primarily intended for handling support tickets during the current month. If you have no hours left in your balance, they may be used for other types of tickets.\" aria-label=\"More information: Monthly hours\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">10<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">According to Basic<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">According to Basic*<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">According to Basic*<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 8;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Free e-learning<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will have access to the E-Learning platform and all its content at no maintenance cost for up to 3 users.\" aria-label=\"More information: Free e-learning\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 9;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Support (hours\/month)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will receive a monthly allocation of support hours to consult with the Juniper team regarding your system. These hours can be tracked via a dedicated dashboard.\" aria-label=\"More information: Support (hours\/month)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">30 hours<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">100 hours<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">165 hours<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 10;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Response &amp; resolution times<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"These are the response and resolution times applicable to your selected service level.\" aria-label=\"More information: Response &amp; resolution times\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><button type=\"button\" class=\"lvs-mas\" aria-label=\"+info: Response and resolution times\">+info<\/button><template><table class=\"lvs-sla\"><thead><tr><th>Ticket type<\/th><th>Response time<\/th><th>Resolution time<\/th><\/tr><\/thead><tbody><tr><td>Critical business errors*<\/td><td>4h<\/td><td>6h<\/td><\/tr><tr><td>Partially critical business errors*<\/td><td>8h<\/td><td>32h<\/td><\/tr><tr><td>Non-critical business errors*<\/td><td>12h<\/td><td>60h<\/td><\/tr><tr><td>General support<\/td><td>15h<\/td><td>168h<\/td><\/tr><tr><td>New development analysis<\/td><td>40h<\/td><td>56h<\/td><\/tr><tr><td>Execution of developments<\/td><td>40h<\/td><td>-<\/td><\/tr><\/tbody><\/table><\/template><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><button type=\"button\" class=\"lvs-mas\" aria-label=\"+info: Response and resolution times\">+info<\/button><template><table class=\"lvs-sla\"><thead><tr><th>Ticket type<\/th><th>Response time<\/th><th>Resolution time<\/th><\/tr><\/thead><tbody><tr><td>Critical business errors*<\/td><td>4h<\/td><td>6h<\/td><\/tr><tr><td>Partially critical business errors*<\/td><td>8h<\/td><td>32h<\/td><\/tr><tr><td>Non-critical business errors*<\/td><td>12h<\/td><td>60h<\/td><\/tr><tr><td>General support<\/td><td>15h<\/td><td>168h<\/td><\/tr><tr><td>New development analysis<\/td><td>40h<\/td><td>56h<\/td><\/tr><tr><td>Execution of developments<\/td><td>40h<\/td><td>-<\/td><\/tr><\/tbody><\/table><\/template><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><button type=\"button\" class=\"lvs-mas\" aria-label=\"+info: Response and resolution times\">+info<\/button><template><table class=\"lvs-sla\"><thead><tr><th>Ticket type<\/th><th>Response time<\/th><th>Resolution time<\/th><\/tr><\/thead><tbody><tr><td>Critical business errors*<\/td><td>3h<\/td><td>5h<\/td><\/tr><tr><td>Partially critical business errors*<\/td><td>8h<\/td><td>30h<\/td><\/tr><tr><td>Non-critical business errors*<\/td><td>12h<\/td><td>58h<\/td><\/tr><tr><td>General support<\/td><td>12h<\/td><td>168h<\/td><\/tr><tr><td>New development analysis<\/td><td>32h<\/td><td>48h<\/td><\/tr><tr><td>Execution of developments<\/td><td>36h<\/td><td>-<\/td><\/tr><\/tbody><\/table><\/template><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><button type=\"button\" class=\"lvs-mas\" aria-label=\"+info: Response and resolution times\">+info<\/button><template><table class=\"lvs-sla\"><thead><tr><th>Ticket type<\/th><th>Response time<\/th><th>Resolution time<\/th><\/tr><\/thead><tbody><tr><td>Critical business errors*<\/td><td>3h<\/td><td>5h<\/td><\/tr><tr><td>Partially critical business errors*<\/td><td>8h<\/td><td>30h<\/td><\/tr><tr><td>Non-critical business errors*<\/td><td>12h<\/td><td>58h<\/td><\/tr><tr><td>General support<\/td><td>12h<\/td><td>168h<\/td><\/tr><tr><td>New development analysis<\/td><td>32h<\/td><td>48h<\/td><\/tr><tr><td>Execution of developments<\/td><td>36h<\/td><td>-<\/td><\/tr><\/tbody><\/table><\/template><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 11;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Conferences (hours\/month)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will have a monthly allocation of conference hours with the Juniper team to discuss any project-related questions or concerns.\" aria-label=\"More information: Conferences (hours\/month)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">8 hours<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">16 hours<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">Unlimited<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 12;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Unique Hotel tickets (tickets\/month)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will have a monthly allowance of tickets for reviewing unique hotels or those provided by external suppliers.\" aria-label=\"More information: Unique Hotel tickets (tickets\/month)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">10 tickets<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">20 tickets<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">Unlimited<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 13;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Chat Support<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will be able to communicate directly via chat with a First Level Support (PS) agent to follow up on a limited number of error or support tickets. The number of tickets available for chat follow-up will vary depending on your service level.\" aria-label=\"More information: Chat Support\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">4 tickets<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">14 tickets<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">Unlimited<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 14;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Estimates for new developments<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Based on your service level, you may request a limited number of estimates per month for new developments. Once an estimate is approved or canceled, the quota resets, allowing you to request a new one.\" aria-label=\"More information: Estimates for new developments\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">2 estimates<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">3 estimates<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">5 estimates<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 15;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Discount of hours in developments<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will be able to apply unused Support Hours\/Month as a discount toward new developments requested within the same calendar year.\" aria-label=\"More information: Discount of hours in developments\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 16;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">False errors at no additional cost<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"If you open an error ticket that is later reclassified as a support or development ticket, no hours will be deducted from your allocated hours.\" aria-label=\"More information: False errors at no additional cost\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 17;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">New integrator support per month<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Integrators included per month.\" aria-label=\"More information: New integrator support per month\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">1<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">1<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">1 (accumulative within 3 months)<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 18;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Weekly ticket report<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will receive a weekly automated report on the status of your open tickets via the support portal.\" aria-label=\"More information: Weekly ticket report\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 19;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Development analysis (hours\/month)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will receive a monthly allocation of hours for the analysis of new developments.\" aria-label=\"More information: Development analysis (hours\/month)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">12 hours<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">24 hours<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 20;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Weekly Performance Report<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Depending on the contracted service level, you will receive a weekly automated report on the status of your open tickets via the support portal.\" aria-label=\"More information: Weekly Performance Report\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 21;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">SLA by client time zone<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will receive support from 8 a.m. to 5 p.m. in the time zone of your choice.\" aria-label=\"More information: SLA by client time zone\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 22;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Supervision of the proper use of the system<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"Juniper&#x27;s Business &amp; Performance specialist team will ensure optimal use of your system.\" aria-label=\"More information: Supervision of the proper use of the system\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 23;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Consulting service<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will receive project consulting from Juniper&#x27;s Project Management team.\" aria-label=\"More information: Consulting service\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 24;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">After-hours service<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"If you open a non-critical ticket outside of support hours, the First Level Support team will still respond.\" aria-label=\"More information: After-hours service\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 25;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Juniper KPI app license<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"When Gold or Platinum is contracted, you will receive one free user license for the Juniper KPI mobile app to help you monitor your business performance.\" aria-label=\"More information: Juniper KPI app license\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 26;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Discount on the purchase of hours<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You may request a 5% discount on hours purchase, by indicating it when submitting your hour-purchase request.\" aria-label=\"More information: Discount on the purchase of hours\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">5%<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">5%<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 27;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Discount on the purchase of new licenses<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will benefit from an additional 5% discount on the purchase of new licenses.\" aria-label=\"More information: Discount on the purchase of new licenses\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\">5%<\/div>\n        <div class=\"lvs-celda\" role=\"cell\">5%<\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 28;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Tailor-made SLA (at an additional cost)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You can acquire a customized SLA with enhanced SLA hours and compensation in the event of non-compliance, if desired.\" aria-label=\"More information: Tailor-made SLA (at an additional cost)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 29;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Personalized DRP (at an additional cost)<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"See details in the appendix.\" aria-label=\"More information: Personalized DRP (at an additional cost)\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n      <div class=\"lvs-fila\" role=\"row\" style=\"--r: 30;\">\n        <div class=\"lvs-et\" role=\"rowheader\"><span class=\"lvs-et-txt\">Dedicated Project Manager<button type=\"button\" class=\"lvs-tt material-symbols-outlined\" data-tt=\"You will be assigned a full-time dedicated Project Manager (8 hours per day, Monday through Friday), with a backup contact in case of absence.\" aria-label=\"More information: Dedicated Project Manager\">info<\/button><\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-no material-symbols-outlined\" role=\"img\" aria-label=\"Not included\">cancel<\/span><\/div>\n        <div class=\"lvs-celda\" role=\"cell\"><span class=\"lvs-si\" role=\"img\" aria-label=\"Included\"><\/span><\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"lvs-leyenda\">\n    <p class=\"lvs-leyenda-titulo\">According to basic*<\/p>\n    <ul>\n      <li>The hours not consumed will be accumulated for use within the following 3 months.<\/li>\n    <\/ul>\n  <\/div>\n  <div class=\"lvs-sr lvs-vivo\" aria-live=\"polite\"><\/div>\n<\/div>\n\n<script>\n(function () {\n    \/\/ Tooltips de la tabla Levels of Service: un \u00fanico globo flotante en el <body>,\n    \/\/ para que el desplazamiento horizontal no lo recorte. Rat\u00f3n, teclado y toque.\n    function iniciar(raiz) {\n        if (raiz.getAttribute('data-listo')) return;\n        raiz.setAttribute('data-listo', '1');\n\n        var pop = document.createElement('div');\n        pop.className = 'lvs-pop';\n        pop.id = 'lvs-pop-' + Math.random().toString(36).slice(2, 8);\n        pop.setAttribute('role', 'tooltip');\n        pop.hidden = true;\n        var contenido = document.createElement('div');\n        contenido.className = 'lvs-pop-in';\n        pop.appendChild(contenido);\n        document.body.appendChild(pop);\n\n        var zona = raiz.querySelector('.lvs-scroll');\n        var vivo = raiz.querySelector('.lvs-vivo');\n        var activo = null;\n        var fijado = false;   \/\/ abierto con clic o toque\n        var tCierre = null;\n\n        function cancelarCierre() { clearTimeout(tCierre); }\n        function cerrarLuego() {\n            cancelarCierre();\n            tCierre = setTimeout(function () { if (!fijado) cerrar(); }, 150);\n        }\n\n        \/\/ Coloca el globo encima del bot\u00f3n (o debajo si no cabe), siempre dentro de la vista\n        function colocar(boton) {\n            var r = boton.getBoundingClientRect();\n            var vw = document.documentElement.clientWidth;\n            var vh = window.innerHeight;\n            var ancho = pop.offsetWidth, alto = pop.offsetHeight;\n            var margen = 8, sep = 12;\n\n            var izq = r.left + r.width \/ 2 - ancho \/ 2;\n            izq = Math.max(margen, Math.min(izq, vw - ancho - margen));\n\n            var sitioArriba = r.top - sep - margen;\n            var sitioAbajo = vh - r.bottom - sep - margen;\n            var abajo = alto > sitioArriba && sitioAbajo > sitioArriba;\n            var y = abajo ? r.bottom + sep : r.top - alto - sep;\n            var yAjustada = Math.max(margen, Math.min(y, vh - alto - margen));\n\n            pop.classList.toggle('lvs-pop-abajo', abajo);\n            pop.classList.toggle('lvs-pop-sin-flecha', Math.abs(yAjustada - y) > 1);\n            pop.style.left = Math.round(izq) + 'px';\n            pop.style.top = Math.round(yAjustada) + 'px';\n            pop.style.setProperty('--flecha', Math.round(r.left + r.width \/ 2 - izq) + 'px');\n        }\n\n        function abrir(boton, fijar) {\n            cancelarCierre();\n            if (activo && activo !== boton) cerrar();\n            activo = boton;\n            fijado = !!fijar;\n            var esTabla = boton.classList.contains('lvs-mas');\n            pop.classList.toggle('lvs-pop-tabla', esTabla);\n            if (esTabla) {\n                var plantilla = boton.parentNode.querySelector('template');\n                contenido.innerHTML = plantilla ? plantilla.innerHTML : '';\n                pop.style.width = '540px';\n            } else {\n                contenido.textContent = boton.getAttribute('data-tt') || '';\n                pop.style.width = '220px';\n            }\n            pop.hidden = false;\n            colocar(boton);\n            pop.classList.add('lvs-pop-visible');\n            boton.setAttribute('aria-expanded', 'true');\n            boton.setAttribute('aria-describedby', pop.id);\n            \/\/ Lectores de pantalla en m\u00f3vil: se anuncia el contenido al abrirlo con un toque\n            if (fijar && vivo) {\n                vivo.textContent = '';\n                setTimeout(function () { if (activo === boton) vivo.textContent = contenido.innerText; }, 50);\n            }\n        }\n\n        function cerrar() {\n            cancelarCierre();\n            if (!activo) return;\n            activo.setAttribute('aria-expanded', 'false');\n            activo.removeAttribute('aria-describedby');\n            activo = null;\n            fijado = false;\n            pop.classList.remove('lvs-pop-visible');\n            pop.hidden = true;\n        }\n\n        raiz.querySelectorAll('.lvs-tt, .lvs-mas').forEach(function (boton) {\n            boton.setAttribute('aria-expanded', 'false');\n            boton.addEventListener('mouseenter', function () { if (!fijado) abrir(boton, false); });\n            boton.addEventListener('mouseleave', function () { if (!fijado && activo === boton) cerrarLuego(); });\n            boton.addEventListener('focus', function () { if (!fijado) abrir(boton, false); });\n            boton.addEventListener('blur', function () {\n                if (activo === boton && !pop.matches(':hover')) cerrar();\n            });\n            boton.addEventListener('click', function (e) {\n                e.preventDefault();\n                if (activo === boton && fijado) { cerrar(); return; }\n                abrir(boton, true);\n            });\n        });\n\n        \/\/ Se puede pasar el rat\u00f3n por encima del globo sin que se cierre\n        pop.addEventListener('mouseenter', cancelarCierre);\n        pop.addEventListener('mouseleave', function () { if (!fijado) cerrarLuego(); });\n\n        \/\/ Tocar o hacer clic fuera lo cierra (pointerdown tambi\u00e9n llega en Safari iOS)\n        document.addEventListener('pointerdown', function (e) {\n            if (activo && !activo.contains(e.target) && !pop.contains(e.target)) cerrar();\n        });\n        document.addEventListener('keydown', function (e) {\n            if (e.key === 'Escape') cerrar();\n        });\n\n        \/\/ Al desplazar la p\u00e1gina o la tabla, el globo sigue a su bot\u00f3n; se cierra\n        \/\/ solo si el bot\u00f3n sale de la vista o queda debajo de la columna fija\n        var pendiente = false;\n        function alMover() {\n            if (!activo || pendiente) return;\n            pendiente = true;\n            requestAnimationFrame(function () {\n                pendiente = false;\n                if (!activo) return;\n                var r = activo.getBoundingClientRect();\n                var izq = 0, der = document.documentElement.clientWidth;\n                if (zona) {\n                    var z = zona.getBoundingClientRect();\n                    izq = z.left;\n                    der = z.right;\n                    var fija = raiz.querySelector('.lvs-tarjeta-et');\n                    if (!activo.closest('.lvs-et') && fija && getComputedStyle(fija).position === 'sticky') {\n                        izq = fija.getBoundingClientRect().right;\n                    }\n                }\n                var fuera = r.bottom < 0 || r.top > window.innerHeight || r.right < izq || r.left > der;\n                if (fuera) cerrar(); else colocar(activo);\n            });\n        }\n        window.addEventListener('scroll', alMover, { passive: true });\n        window.addEventListener('resize', alMover);\n\n        if (zona) {\n            zona.addEventListener('scroll', alMover, { passive: true });\n            \/\/ \u00bfSe desplaza de verdad? Activa el aviso, el hueco final y el foco de teclado\n            var revisar = function () {\n                raiz.classList.remove('lvs-desplazable');\n                var si = zona.scrollWidth > zona.clientWidth + 1;\n                raiz.classList.toggle('lvs-desplazable', si);\n                if (si) zona.setAttribute('tabindex', '0');\n                else zona.removeAttribute('tabindex');\n            };\n            revisar();\n            if ('ResizeObserver' in window) new ResizeObserver(revisar).observe(zona);\n            else window.addEventListener('resize', revisar);\n        }\n    }\n\n    function todas() {\n        document.querySelectorAll('.lvs').forEach(iniciar);\n    }\n\n    if (document.readyState === 'loading') {\n        document.addEventListener('DOMContentLoaded', todas);\n    } else {\n        todas();\n    }\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa8db72 e-con-full e-flex e-con e-child\" data-id=\"fa8db72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74742c8f elementor-widget elementor-widget-html\" data-id=\"74742c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ==========================================================\n   ACORDE\u00d3N LEVELS OF SERVICE (widget HTML)\n   Ocupa el 100 % del ancho de su contenedor, sin m\u00e1rgenes ni\n   paddings laterales (los pone el contenedor de Elementor).\n   Un \u00edtem abierto a la vez; iconos de Google (Material Symbols).\n   Tablas de tiempos: desplazamiento horizontal cuando no caben\n   (tablet y m\u00f3vil, \u22641170 px en esta web), con la primera\n   columna fija.\n   ========================================================== *\/\n.lva {\n    --lva-texto: #1D1E1B;\n    --lva-azul: #5067D5;\n    --lva-fondo-abierto: #F8F8F8;\n    box-sizing: border-box;\n    width: 100%;\n    margin: 0;\n    padding: 0;\n    font-family: Montserrat, sans-serif;\n    color: var(--lva-texto);\n}\n\/* El widget ocupa siempre el 100 % del ancho de su contenedor *\/\n.elementor-widget-html:has(.lva) {\n    align-self: stretch;\n    width: 100%;\n    max-width: 100%;\n    margin-left: 0;\n    margin-right: 0;\n}\n\/* Su contenedor se estira (no se centra), respetando el ancho y los m\u00e1rgenes que tenga en Elementor *\/\n.e-con:has(> .elementor-widget-html .lva),\n.e-con:has(> .e-con-inner > .elementor-widget-html .lva) { align-self: stretch; }\n.lva *, .lva *::before, .lva *::after { box-sizing: border-box; }\n\n\/* Tarjeta y grupo *\/\n.lva .lva-tarjeta {\n    border-radius: 20px;\n    box-shadow: 0 10px 20px rgba(8, 59, 160, .2);\n}\n.lva .lva-grupo {\n    display: flex;\n    flex-direction: column;\n    align-items: center;      \/* los \u00edtems van centrados, como en el original *\/\n    gap: 16px;\n    padding: 48px 24px;\n}\n\n\/* \u00cdtem: m\u00e1ximo 1040 px de ancho, como el contenedor original *\/\n.lva .lva-item {\n    width: 100%;\n    max-width: 1040px;\n    display: flex;\n    flex-direction: column;\n    gap: 8px;\n    padding: 24px;\n    border: 1px solid #EBEBEB;\n    border-radius: 16px;\n    transition: background .2s ease;\n}\n.lva .lva-item.is-open { background: var(--lva-fondo-abierto); }\n\n\/* Cabecera: t\u00edtulo, icono de abrir\/cerrar y descripci\u00f3n (toda ella clicable) *\/\n.lva .lva-cab {\n    display: flex;\n    flex-direction: column;\n    gap: 20px;\n    cursor: pointer;\n}\n.lva .lva-fila-titulo {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 16px;\n}\n.lva .lva-titulo {\n    display: flex;\n    align-items: center;\n    gap: 6px;\n    margin: 0;\n    padding: 0;\n    font-family: inherit;\n    font-size: 24px;\n    font-weight: 500;\n    line-height: 36px;\n    letter-spacing: normal;\n    text-transform: none;\n    color: var(--lva-texto);\n}\n.lva .lva-titulo svg { width: 24px; height: 24px; flex-shrink: 0; }\n.lva #basic-level .lva-titulo svg { fill: #FFFFFF; }   \/* el cuadrado de Basic es blanco en el original *\/\n\n\/* Bot\u00f3n con los iconos (se anulan los estilos de bot\u00f3n del tema y del kit) *\/\n.lva .lva-toggle {\n    flex-shrink: 0;\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    margin: 0;\n    padding: 0;\n    border: 0;\n    border-radius: 0;\n    background: none;\n    box-shadow: none;\n    line-height: 1;\n    text-transform: none;\n    letter-spacing: normal;\n    cursor: pointer;\n    -webkit-appearance: none;\n    appearance: none;\n}\n.lva .lva-toggle:hover,\n.lva .lva-toggle:focus { background: none; box-shadow: none; }\n.lva .lva-toggle:focus-visible { outline: 2px solid var(--lva-azul); outline-offset: 2px; border-radius: 4px; }\n\n\/* Iconos de Google: add_box cerrado, indeterminate_check_box abierto *\/\n.lva .lva-icono {\n    display: block;\n    font-size: 34px;           \/* tama\u00f1o del icono, como en el original *\/\n    width: 1em;\n    height: 1em;\n    line-height: 1;\n    overflow: hidden;          \/* mientras carga la fuente no asoma el nombre del icono *\/\n    color: #1F2124;            \/* gris, como en las FAQ *\/\n    transition: color .2s ease;\n}\n.lva .lva-item .lva-icono-abierto,\n.lva .lva-item.is-open .lva-icono-cerrado { display: none; }\n.lva .lva-item.is-open .lva-icono-abierto { display: block; }\n\/* Rojo al pasar el rat\u00f3n o con el \u00edtem abierto *\/\n.lva .lva-item:hover .lva-icono,\n.lva .lva-item.is-open .lva-icono { color: #EE0700; }\n\n\/* Textos *\/\n.lva .lva-texto {\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 24px;\n    color: var(--lva-texto);\n}\n.lva .lva-texto p { margin: 0 0 14.4px; }\n.lva .lva-texto strong { font-weight: 500; }\n.lva .lva-texto a { color: var(--lva-azul); }\n\n\/* Descripci\u00f3n y contenido al 94 % del ancho (el t\u00edtulo y el icono ocupan el 100 %), como el original *\/\n.lva .lva-cab > .lva-texto,\n.lva .lva-cont { width: 94%; }\n\n\/* Contenido desplegable *\/\n.lva .lva-cont { display: none; flex-direction: column; gap: 20px; }\n.lva .lva-item.is-open .lva-cont { display: flex; }\n\n\/* ---------- Tabla de tiempos ---------- *\/\n.lva .lva-tabla { position: relative; }\n.lva .lva-desliza { display: none; }\n.lva .lva-tabla.lva-desplazable .lva-desliza {\n    display: flex;\n    align-items: center;\n    gap: 6px;\n    margin: 0 0 8px;\n    font-size: 14px;\n    font-weight: 500;\n    color: #6F6F6F;\n}\n.lva .lva-desliza .material-symbols-outlined {\n    flex-shrink: 0;\n    font-size: 20px;\n    width: 1em;\n    height: 1em;\n    overflow: hidden;\n    font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 20;\n}\n\n\/* Contenedor que se desplaza en horizontal si la tabla no cabe *\/\n.lva .lva-tabla-scroll {\n    overflow-x: auto;\n    overscroll-behavior-x: contain;\n    -webkit-overflow-scrolling: touch;\n}\n.lva .lva-tabla-scroll:focus { outline: none; }\n.lva .lva-tabla-scroll:focus-visible { outline: 2px solid var(--lva-azul); outline-offset: 2px; }\n\n\/* Rejilla de 3 columnas; las filas no generan caja *\/\n.lva .lva-t {\n    display: grid;\n    grid-template-columns: minmax(0, 1.11fr) minmax(0, 1fr) minmax(0, 1fr);\n    gap: 4px;\n}\n.lva .lva-tf { display: contents; }\n.lva .lva-c {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    min-height: 35px;\n    padding: 8px 12px;\n    border: 1px solid #EBEBEB;\n    border-radius: 8px;\n    background: #FFFFFF;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.2;\n    text-align: center;\n    color: #000;\n}\n.lva .lva-tf > .lva-c:first-child { justify-content: flex-start; text-align: left; }\n.lva .lva-tf-cab > .lva-c,\n.lva .lva-tf-cab > .lva-c:first-child {\n    justify-content: center;\n    text-align: center;\n    padding: 8px 16px;\n    border-color: #363636;\n    background: #363636;\n    color: #FFFFFF;\n}\n\n\/* Primera columna fija al desplazar (tapa el hueco de 4 px con el color del \u00edtem) *\/\n.lva .lva-tabla.lva-desplazable .lva-tf > .lva-c:first-child {\n    position: sticky;\n    left: 0;\n    z-index: 1;\n    box-shadow: 4px 0 0 0 var(--lva-fondo-abierto);\n}\n.lva .lva-tabla.lva-desplazable .lva-tf > .lva-c:first-child::after {\n    content: \"\";\n    position: absolute;\n    top: -1px;\n    bottom: -1px;\n    right: -5px;\n    width: 4px;\n    background: var(--lva-fondo-abierto);\n}\n\n\/* Solo para lectores de pantalla *\/\n.lva .lva-sr {\n    position: absolute;\n    width: 1px;\n    height: 1px;\n    margin: -1px;\n    padding: 0;\n    overflow: hidden;\n    clip: rect(0 0 0 0);\n    white-space: nowrap;\n    border: 0;\n}\n\n\/* Tablet y m\u00f3vil (breakpoints de la web) *\/\n@media (max-width: 1170px) {\n    .lva .lva-t {\n        grid-template-columns: minmax(180px, 1.11fr) minmax(130px, 1fr) minmax(130px, 1fr);\n        min-width: 448px;     \/* 180 + 130 + 130 + 2 x 4 *\/\n    }\n}\n@media (max-width: 767px) {\n    .lva .lva-cab > .lva-texto,\n    .lva .lva-cont { width: 100%; }\n    .lva .lva-grupo { padding: 24px 12px; gap: 12px; }\n    .lva .lva-item { padding: 16px; }\n    .lva .lva-titulo { font-size: 20px; line-height: 28px; }\n    .lva .lva-texto { font-size: 15px; line-height: 22px; }\n    .lva .lva-t {\n        grid-template-columns: minmax(150px, 1.11fr) minmax(110px, 1fr) minmax(110px, 1fr);\n        min-width: 378px;     \/* 150 + 110 + 110 + 2 x 4 *\/\n    }\n    .lva .lva-c { font-size: 13px; padding: 8px 10px; }\n    .lva .lva-tf-cab > .lva-c, .lva .lva-tf-cab > .lva-c:first-child { padding: 8px 10px; }\n}\n\/* M\u00f3viles muy estrechos (320 px): siempre se ve una columna de datos entera *\/\n@media (max-width: 359px) {\n    .lva .lva-t {\n        grid-template-columns: minmax(118px, 1.11fr) minmax(100px, 1fr) minmax(100px, 1fr);\n        min-width: 326px;     \/* 118 + 100 + 100 + 2 x 4 *\/\n    }\n    .lva .lva-c,\n    .lva .lva-tf-cab > .lva-c,\n    .lva .lva-tf-cab > .lva-c:first-child { padding: 8px 6px; }\n}\n<\/style>\n\n<div class=\"lva\" lang=\"en\">\n  <div class=\"lva-tarjeta\">\n    <div class=\"lva-grupo\">\n\n      <!-- Basic -->\n      <div class=\"lva-item ancla-100 is-open\" id=\"basic-level\">\n        <div class=\"lva-cab\">\n          <div class=\"lva-fila-titulo\">\n            <h3 class=\"lva-titulo\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"19\" height=\"19\" rx=\"4.34848\" stroke=\"#4A494A\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"#4A494A\" stroke-width=\"1.21212\"\/><\/svg>Basic<\/h3>\n            <button type=\"button\" class=\"lva-toggle\" aria-expanded=\"true\" aria-controls=\"lva-en-basic-level\" aria-label=\"Show or hide: Basic\">\n              <span class=\"lva-icono lva-icono-abierto material-symbols-outlined\" aria-hidden=\"true\">indeterminate_check_box<\/span>\n              <span class=\"lva-icono lva-icono-cerrado material-symbols-outlined\" aria-hidden=\"true\">add_box<\/span>\n            <\/button>\n          <\/div>\n          <div class=\"lva-texto\"><p>This is the mandatory <strong>Basic level<\/strong> of service that must be contracted alongside your Juniper Booking Engine. It ensures access to the essential infrastructure, support, and system maintenance required for the proper functioning of the platform.<\/p><\/div>\n        <\/div>\n        <div class=\"lva-cont\" id=\"lva-en-basic-level\">\n          <div class=\"lva-texto\"><p>In addition to the services described in the table above, we are committed to the following response times according to our internal quality SLA:<\/p><\/div>\n          <div class=\"lva-tabla\">\n            <p class=\"lva-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all columns<\/p>\n            <div class=\"lva-tabla-scroll\" role=\"region\" aria-label=\"Response and resolution times \u2013 Basic\">\n              <div class=\"lva-t\" role=\"table\" aria-label=\"Response and resolution times \u2013 Basic\">\n                <div class=\"lva-tf lva-tf-cab\" role=\"row\"><div class=\"lva-c\" role=\"columnheader\">Ticket type<\/div><div class=\"lva-c\" role=\"columnheader\">Response time<\/div><div class=\"lva-c\" role=\"columnheader\">Resolution time<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">4h<\/div><div class=\"lva-c\" role=\"cell\">6h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Partially critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">8h<\/div><div class=\"lva-c\" role=\"cell\">32h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Non-critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">60h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">General support<\/div><div class=\"lva-c\" role=\"cell\">15h<\/div><div class=\"lva-c\" role=\"cell\">168h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">New development analysis<\/div><div class=\"lva-c\" role=\"cell\">40h<\/div><div class=\"lva-c\" role=\"cell\">56h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Execution of developments<\/div><div class=\"lva-c\" role=\"cell\">40h<\/div><div class=\"lva-c\" role=\"cell\">-<\/div><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Premium -->\n      <div class=\"lva-item ancla-100\" id=\"premium-level\">\n        <div class=\"lva-cab\">\n          <div class=\"lva-fila-titulo\">\n            <h3 class=\"lva-titulo\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#D70000\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Premium<\/h3>\n            <button type=\"button\" class=\"lva-toggle\" aria-expanded=\"false\" aria-controls=\"lva-en-premium-level\" aria-label=\"Show or hide: Premium\">\n              <span class=\"lva-icono lva-icono-abierto material-symbols-outlined\" aria-hidden=\"true\">indeterminate_check_box<\/span>\n              <span class=\"lva-icono lva-icono-cerrado material-symbols-outlined\" aria-hidden=\"true\">add_box<\/span>\n            <\/button>\n          <\/div>\n          <div class=\"lva-texto\"><p>The <strong>Premium Service Level<\/strong> builds upon the mandatory Basic Service, offering enhanced support, prioritized attention, and additional tools designed to improve operational efficiency.<\/p><\/div>\n        <\/div>\n        <div class=\"lva-cont\" id=\"lva-en-premium-level\">\n          <div class=\"lva-texto\"><p>It includes guaranteed response and resolution times through an official SLA, monthly support and conference hours, and access to services such as chat support, development estimates, and unique hotel ticket review, all tailored to accelerate your business operations.<\/p><p>The following response and resolution times are guaranteed when this Service Level is contracted:<\/p><\/div>\n          <div class=\"lva-tabla\">\n            <p class=\"lva-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all columns<\/p>\n            <div class=\"lva-tabla-scroll\" role=\"region\" aria-label=\"Response and resolution times \u2013 Premium\">\n              <div class=\"lva-t\" role=\"table\" aria-label=\"Response and resolution times \u2013 Premium\">\n                <div class=\"lva-tf lva-tf-cab\" role=\"row\"><div class=\"lva-c\" role=\"columnheader\">Ticket type<\/div><div class=\"lva-c\" role=\"columnheader\">Response time<\/div><div class=\"lva-c\" role=\"columnheader\">Resolution time<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">4h<\/div><div class=\"lva-c\" role=\"cell\">6h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Partially critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">8h<\/div><div class=\"lva-c\" role=\"cell\">32h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Non-critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">60h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">General support<\/div><div class=\"lva-c\" role=\"cell\">15h<\/div><div class=\"lva-c\" role=\"cell\">168h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">New development analysis<\/div><div class=\"lva-c\" role=\"cell\">40h<\/div><div class=\"lva-c\" role=\"cell\">56h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Execution of developments<\/div><div class=\"lva-c\" role=\"cell\">40h<\/div><div class=\"lva-c\" role=\"cell\">-<\/div><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Gold -->\n      <div class=\"lva-item ancla-100\" id=\"gold-level\">\n        <div class=\"lva-cab\">\n          <div class=\"lva-fila-titulo\">\n            <h3 class=\"lva-titulo\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#FAB100\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Gold<\/h3>\n            <button type=\"button\" class=\"lva-toggle\" aria-expanded=\"false\" aria-controls=\"lva-en-gold-level\" aria-label=\"Show or hide: Gold\">\n              <span class=\"lva-icono lva-icono-abierto material-symbols-outlined\" aria-hidden=\"true\">indeterminate_check_box<\/span>\n              <span class=\"lva-icono lva-icono-cerrado material-symbols-outlined\" aria-hidden=\"true\">add_box<\/span>\n            <\/button>\n          <\/div>\n          <div class=\"lva-texto\"><p>The <strong>Gold Service Level<\/strong> is an optional extension of the Basic offering, incorporating additional strategic support and advanced monitoring tools. It includes increased monthly allocations (support hours, conference calls, and development analysis), personalized uptime options, SLAs tailored to your time zone, and access to exclusive services such as consulting, performance reporting, and customized SLAs. All designed to provide greater control and long-term operational efficiency.<\/p><\/div>\n        <\/div>\n        <div class=\"lva-cont\" id=\"lva-en-gold-level\">\n          <div class=\"lva-texto\"><p>The following are the improved response and resolution times:<\/p><\/div>\n          <div class=\"lva-tabla\">\n            <p class=\"lva-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all columns<\/p>\n            <div class=\"lva-tabla-scroll\" role=\"region\" aria-label=\"Response and resolution times \u2013 Gold\">\n              <div class=\"lva-t\" role=\"table\" aria-label=\"Response and resolution times \u2013 Gold\">\n                <div class=\"lva-tf lva-tf-cab\" role=\"row\"><div class=\"lva-c\" role=\"columnheader\">Ticket type<\/div><div class=\"lva-c\" role=\"columnheader\">Response time<\/div><div class=\"lva-c\" role=\"columnheader\">Resolution time<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">3h<\/div><div class=\"lva-c\" role=\"cell\">5h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Partially critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">8h<\/div><div class=\"lva-c\" role=\"cell\">30h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Non-critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">58h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">General support<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">168h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">New development analysis<\/div><div class=\"lva-c\" role=\"cell\">32h<\/div><div class=\"lva-c\" role=\"cell\">48h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Execution of developments<\/div><div class=\"lva-c\" role=\"cell\">36h<\/div><div class=\"lva-c\" role=\"cell\">-<\/div><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- Platinum -->\n      <div class=\"lva-item ancla-100\" id=\"platinum-level\">\n        <div class=\"lva-cab\">\n          <div class=\"lva-fila-titulo\">\n            <h3 class=\"lva-titulo\"><svg aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><rect width=\"20\" height=\"20\" rx=\"4.84848\" fill=\"#B5B5B5\"\/><path d=\"M8.84766 5.50879C9.21076 4.39271 10.7892 4.39271 11.1523 5.50879L11.2607 5.84082C11.5853 6.83961 12.5162 7.51562 13.5664 7.51562H13.915C15.0891 7.51585 15.5768 9.01885 14.627 9.70898L14.3447 9.91309C13.4951 10.5304 13.1403 11.6252 13.4648 12.624L13.5723 12.9551C13.9351 14.0718 12.657 15.0007 11.707 14.3105L11.4248 14.1055C10.5752 13.4884 9.42476 13.4884 8.5752 14.1055L8.29297 14.3105C7.34301 15.0007 6.06488 14.0718 6.42773 12.9551L6.53516 12.624C6.85969 11.6252 6.50489 10.5304 5.65527 9.91309L5.37305 9.70898C4.42316 9.01885 4.91094 7.51585 6.08496 7.51562H6.43359C7.48381 7.51562 8.41469 6.83961 8.73926 5.84082L8.84766 5.50879Z\" stroke=\"white\" stroke-width=\"1.21212\"\/><\/svg>Platinum<\/h3>\n            <button type=\"button\" class=\"lva-toggle\" aria-expanded=\"false\" aria-controls=\"lva-en-platinum-level\" aria-label=\"Show or hide: Platinum\">\n              <span class=\"lva-icono lva-icono-abierto material-symbols-outlined\" aria-hidden=\"true\">indeterminate_check_box<\/span>\n              <span class=\"lva-icono lva-icono-cerrado material-symbols-outlined\" aria-hidden=\"true\">add_box<\/span>\n            <\/button>\n          <\/div>\n          <div class=\"lva-texto\"><p>The <strong>Platinum Service Level <\/strong>represents the highest tier of support available, offering maximum flexibility, availability, and strategic engagement. It includes all features from the Basic level, along with extended or unlimited resources, priority handling, and premium services such as a dedicated Project Manager, after-hours support, and access to Juniper\u2019s KPI app. This level is designed for customers who require close and continuous alignment with Juniper\u2019s team and operations.<\/p><\/div>\n        <\/div>\n        <div class=\"lva-cont\" id=\"lva-en-platinum-level\">\n          <div class=\"lva-texto\"><p>Below are the enhanced response and resolution times:<\/p><\/div>\n          <div class=\"lva-tabla\">\n            <p class=\"lva-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all columns<\/p>\n            <div class=\"lva-tabla-scroll\" role=\"region\" aria-label=\"Response and resolution times \u2013 Platinum\">\n              <div class=\"lva-t\" role=\"table\" aria-label=\"Response and resolution times \u2013 Platinum\">\n                <div class=\"lva-tf lva-tf-cab\" role=\"row\"><div class=\"lva-c\" role=\"columnheader\">Ticket type<\/div><div class=\"lva-c\" role=\"columnheader\">Response time<\/div><div class=\"lva-c\" role=\"columnheader\">Resolution time<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">3h<\/div><div class=\"lva-c\" role=\"cell\">5h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Partially critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">8h<\/div><div class=\"lva-c\" role=\"cell\">30h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Non-critical business errors*<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">58h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">General support<\/div><div class=\"lva-c\" role=\"cell\">12h<\/div><div class=\"lva-c\" role=\"cell\">168h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">New development analysis<\/div><div class=\"lva-c\" role=\"cell\">32h<\/div><div class=\"lva-c\" role=\"cell\">48h<\/div><\/div>\n                <div class=\"lva-tf\" role=\"row\"><div class=\"lva-c\" role=\"rowheader\">Execution of developments<\/div><div class=\"lva-c\" role=\"cell\">36h<\/div><div class=\"lva-c\" role=\"cell\">-<\/div><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n(function () {\n    \/\/ Acorde\u00f3n de Levels of Service: un \u00edtem abierto a la vez y tablas con\n    \/\/ desplazamiento horizontal cuando no caben.\n    function iniciar(raiz) {\n        if (raiz.getAttribute('data-listo')) return;\n        raiz.setAttribute('data-listo', '1');\n\n        var items = [].slice.call(raiz.querySelectorAll('.lva-item'));\n        var tablas = [].slice.call(raiz.querySelectorAll('.lva-tabla'));\n\n        \/\/ \u00bfLa tabla se desplaza? 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});\n            });\n            tablas.forEach(function (t) {\n                var z = t.querySelector('.lva-tabla-scroll');\n                if (z) ro.observe(z);\n            });\n        } else {\n            window.addEventListener('resize', revisarTodas);\n        }\n    }\n\n    function todas() {\n        document.querySelectorAll('.lva').forEach(iniciar);\n    }\n\n    if (document.readyState === 'loading') {\n        document.addEventListener('DOMContentLoaded', todas);\n    } else {\n        todas();\n    }\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb867f5 e-con-full e-flex e-con e-child\" data-id=\"bb867f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500f90e elementor-widget elementor-widget-html\" data-id=\"500f90e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ==========================================================\n   TABLA DRP (DISASTER RECOVERY PLAN) \u2014 LEVELS OF SERVICE\n   Ocupa el 100 % del ancho de su contenedor, sin m\u00e1rgenes ni\n   paddings laterales externos (los pone el contenedor de Elementor).\n   Si la tabla no cabe (tablet y m\u00f3vil, \u22641170 px en esta web) se\n   desplaza en horizontal con la primera columna fija.\n   ========================================================== *\/\n.ldrp {\n    --ldrp-texto: #1D1E1B;\n    --ldrp-azul: #5067D5;\n    --ldrp-fondo: #FFFFFF;\n    box-sizing: border-box;\n    width: 100%;\n    margin: 0;\n    padding: 0;\n    font-family: Montserrat, sans-serif;\n    color: var(--ldrp-texto);\n}\n\/* El widget ocupa siempre el 100 % del ancho de su contenedor *\/\n.elementor-widget-html:has(.ldrp) {\n    align-self: stretch;\n    width: 100%;\n    max-width: 100%;\n    margin-left: 0;\n    margin-right: 0;\n}\n\/* Su contenedor se estira (no se centra), respetando el ancho y los m\u00e1rgenes que tenga en Elementor *\/\n.e-con:has(> .elementor-widget-html .ldrp),\n.e-con:has(> .e-con-inner > .elementor-widget-html .ldrp) { align-self: stretch; }\n.ldrp *, .ldrp *::before, .ldrp *::after { box-sizing: border-box; }\n\n\/* Tarjeta *\/\n.ldrp .ldrp-tarjeta {\n    padding: 48px 32px;\n    border-radius: 16px;\n    background: var(--ldrp-fondo);\n    box-shadow: 0 10px 20px rgba(8, 59, 160, .19);\n}\n.ldrp .ldrp-titulo {\n    margin: 0 0 32px;\n    padding: 0;\n    font-family: inherit;\n    font-size: 32px;\n    font-weight: 500;\n    line-height: 1.2;\n    letter-spacing: normal;\n    text-transform: none;\n    color: #000;\n}\n\n\/* ---------- Tabla ---------- *\/\n.ldrp .ldrp-tabla { margin-bottom: 32px; }\n.ldrp .ldrp-desliza { display: none; }\n.ldrp .ldrp-tabla.ldrp-desplazable .ldrp-desliza {\n    display: flex;\n    align-items: center;\n    gap: 6px;\n    margin: 0 0 8px;\n    font-size: 14px;\n    font-weight: 500;\n    color: #6F6F6F;\n}\n.ldrp .ldrp-desliza .material-symbols-outlined {\n    flex-shrink: 0;\n    font-size: 20px;\n    width: 1em;\n    height: 1em;\n    overflow: hidden;\n    font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 20;\n}\n\n\/* Contenedor que se desplaza en horizontal si la tabla no cabe *\/\n.ldrp .ldrp-scroll {\n    overflow-x: auto;\n    overflow-y: hidden;\n    overscroll-behavior-x: contain;\n    -webkit-overflow-scrolling: touch;\n}\n.ldrp .ldrp-scroll:focus { outline: none; }\n.ldrp .ldrp-scroll:focus-visible { outline: 2px solid var(--ldrp-azul); outline-offset: 2px; }\n\n\/* Rejilla de 11 columnas (la 5.\u00aa cabecera abarca dos), con el reparto del original de\n   cada idioma. Ninguna columna baja de su palabra m\u00e1s larga (min-content): si no caben,\n   la tabla se desplaza en vez de partir palabras. *\/\n.ldrp .ldrp-t {\n    display: grid;\n    grid-template-columns: minmax(min-content, 132fr) minmax(min-content, 87fr) minmax(min-content, 95fr) minmax(min-content, 90fr) minmax(min-content, 122fr) minmax(min-content, 122fr) minmax(min-content, 80fr) minmax(min-content, 80fr) minmax(min-content, 130fr) minmax(min-content, 126fr) minmax(min-content, 118fr);\n    min-width: min-content;\n    column-gap: 8px;\n    row-gap: 4px;\n}\n.ldrp .ldrp-tf { display: contents; }\n.ldrp .ldrp-c,\n.ldrp .ldrp-c1 .ldrp-in {\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n    min-height: 50px;\n    padding: 8px 12px;\n    border: 1px solid #EBEBEB;\n    border-radius: 8px;\n    background: #FFFFFF;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.2;\n    text-align: center;\n    color: #000;\n    overflow-wrap: break-word;\n}\n.ldrp .ldrp-span2 { grid-column: span 2; }\n\n\/* Primera columna: envoltorio (para poder fijarla) + caja gris *\/\n.ldrp .ldrp-c1 { display: flex; min-width: 0; }\n.ldrp .ldrp-c1 .ldrp-in {\n    flex: 1;\n    min-width: 0;\n    border-color: #EBEBEB;\n    background: #EBEBEB;\n    text-align: left;\n}\n\n\/* Cabecera *\/\n.ldrp .ldrp-tf-cab > .ldrp-c,\n.ldrp .ldrp-tf-cab > .ldrp-c1 .ldrp-in {\n    padding: 8px 16px;\n    border-width: 0;\n    background: #363636;\n    color: #FFFFFF;\n    line-height: 1.1;\n    text-align: center;\n    overflow-wrap: normal;\n}\n\n\/* Primera columna fija al desplazar: el envoltorio blanco tapa los huecos de alrededor *\/\n.ldrp .ldrp-tabla.ldrp-desplazable .ldrp-c1 {\n    position: sticky;\n    left: 0;\n    z-index: 1;\n    margin: -2px -8px -2px 0;\n    padding: 2px 8px 2px 0;\n    background: var(--ldrp-fondo);\n}\n\n\/* Leyenda *\/\n.ldrp .ldrp-leyenda {\n    display: flex;\n    flex-direction: column;\n    gap: 20px;\n    padding: 24px;\n    border: 1px solid #333;\n    border-radius: 24px;\n}\n.ldrp .ldrp-leyenda-titulo {\n    margin: 0;\n    font-size: 20px;\n    font-weight: 500;\n    line-height: 24px;\n    color: #000;\n}\n.ldrp .ldrp-leyenda ul {\n    display: flex;\n    flex-direction: column;\n    gap: 8px;\n    margin: 0;\n    padding: 0;\n    list-style: none;\n}\n.ldrp .ldrp-leyenda li {\n    display: flex;\n    align-items: baseline;\n    gap: 6px;\n    margin: 0;\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 24px;\n    color: var(--ldrp-texto);\n}\n.ldrp .ldrp-leyenda li::before {\n    content: \"\";\n    flex-shrink: 0;\n    width: 8px;\n    height: 8px;\n    border-radius: 50%;\n    background: #EE0700;\n    transform: translateY(-1px);\n}\n\n\/* Tablet y m\u00f3vil (breakpoints de la web): la tabla no cabe y se desplaza *\/\n@media (max-width: 1170px) {\n    .ldrp .ldrp-t {\n        grid-template-columns:\n            minmax(min-content, 130px) minmax(min-content, 90px) minmax(min-content, 100px)\n            minmax(min-content, 95px) minmax(min-content, 120px) minmax(min-content, 110px)\n            minmax(min-content, 80px) minmax(min-content, 80px) minmax(min-content, 125px)\n            minmax(min-content, 125px) minmax(min-content, 125px);\n        width: max-content;   \/* la rejilla mide lo que sus columnas: as\u00ed la 1.\u00aa columna puede quedarse fija *\/\n        min-width: 100%;\n    }\n}\n@media (max-width: 767px) {\n    .ldrp .ldrp-tarjeta { padding: 32px 16px; }\n    .ldrp .ldrp-titulo { margin-bottom: 24px; font-size: 24px; }\n    .ldrp .ldrp-t {\n        grid-template-columns:\n            minmax(min-content, 110px) minmax(min-content, 85px) minmax(min-content, 95px)\n            minmax(min-content, 90px) minmax(min-content, 115px) minmax(min-content, 100px)\n            minmax(min-content, 70px) minmax(min-content, 70px) minmax(min-content, 115px)\n            minmax(min-content, 120px) minmax(min-content, 120px);\n    }\n    .ldrp .ldrp-c, .ldrp .ldrp-c1 .ldrp-in { padding: 8px 10px; font-size: 13px; }\n    .ldrp .ldrp-tf-cab > .ldrp-c, .ldrp .ldrp-tf-cab > .ldrp-c1 .ldrp-in { padding: 8px 10px; }\n    .ldrp .ldrp-leyenda { padding: 20px; }\n    .ldrp .ldrp-leyenda-titulo { font-size: 18px; }\n    .ldrp .ldrp-leyenda li { font-size: 15px; line-height: 22px; }\n}\n<\/style>\n\n<div class=\"ldrp\" lang=\"en\">\n  <div class=\"ldrp-tarjeta ancla-100\" id=\"drp\">\n    <h2 class=\"ldrp-titulo\">DRP (Disaster Recovery Plan)<\/h2>\n    <div class=\"ldrp-tabla\">\n      <p class=\"ldrp-desliza\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\">swipe<\/span>Swipe to see all columns<\/p>\n      <div class=\"ldrp-scroll\" role=\"region\" aria-label=\"DRP (Disaster Recovery Plan)\">\n        <div class=\"ldrp-t\" role=\"table\" aria-label=\"DRP (Disaster Recovery Plan)\">\n          <div class=\"ldrp-tf ldrp-tf-cab\" role=\"row\">\n            <div class=\"ldrp-c1\" role=\"columnheader\"><span class=\"ldrp-in\">DRP Type<\/span><\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">SLA<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">Primary Facility<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">Backup Facility<\/div>\n            <div class=\"ldrp-c ldrp-span2\" role=\"columnheader\" aria-colspan=\"2\">Primary Facility downtime x scheduled maintenance<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">RTO (hrs.)<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">RPO (min)<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">SQL Replica Primary Facility<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">SQL Replica Backup Facility (Cloud)<\/div>\n            <div class=\"ldrp-c\" role=\"columnheader\">Application in Services<\/div>\n          <\/div>\n          <div class=\"ldrp-tf\" role=\"row\">\n            <div class=\"ldrp-c1\" role=\"cell\"><span class=\"ldrp-in\">Active\/<br>Passive<\/span><\/div>\n            <div class=\"ldrp-c\" role=\"rowheader\">95.00%<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Data Center<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Cloud<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">30 min\/each 3 months<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Option B<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">24<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">15<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Basic\/<br>Premium<\/div>\n          <\/div>\n          <div class=\"ldrp-tf\" role=\"row\">\n            <div class=\"ldrp-c1\" role=\"cell\"><span class=\"ldrp-in\">Active\/<br>Passive<\/span><\/div>\n            <div class=\"ldrp-c\" role=\"rowheader\">99.00%<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Data Center<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Cloud<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">30 min\/each 3 months<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Option B<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">8<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">10<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Gold\/<br>Platinum<\/div>\n          <\/div>\n          <div class=\"ldrp-tf\" role=\"row\">\n            <div class=\"ldrp-c1\" role=\"cell\"><span class=\"ldrp-in\">Active\/<br>Passive<\/span><\/div>\n            <div class=\"ldrp-c\" role=\"rowheader\">99.50%<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Data Center<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Cloud<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">30 min\/each 3 months<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Option B<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">4<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">10<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">At least, Gold Service and SLA Tailor-made. At extra cost<\/div>\n          <\/div>\n          <div class=\"ldrp-tf\" role=\"row\">\n            <div class=\"ldrp-c1\" role=\"cell\"><span class=\"ldrp-in\">Active\/<br>Passive<\/span><\/div>\n            <div class=\"ldrp-c\" role=\"rowheader\">&gt;99.50% to 99.9%<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Data Center<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Cloud<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">30 min\/each 3 months<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Option A<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">1<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">10<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">AlwaysON<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">Log Shipping<\/div>\n            <div class=\"ldrp-c\" role=\"cell\">At least, Platinum Service and SLA Tailor-made. At extra cost<\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"ldrp-leyenda\">\n      <p class=\"ldrp-leyenda-titulo\">Legend*<\/p>\n      <ul>\n        <li><span>Critical business errors or <strong>Business Critical Total (BCT)<\/strong>: the system is not operational, or the sum of the anomalies in the different functionalities makes the operation impossible. Example: the website is not operational.<\/span><\/li>\n        <li><span>Partially critical business errors or <strong>Partial Business Critical (BCP)<\/strong>: there are anomalies that partially hinder some of the important operations for the business. Examples: seller X cannot be booked; no charges can be made.<\/span><\/li>\n        <li><span><strong>Non-Business Critical or Non-Business Critical (NBC)<\/strong>: The errors \/anomalies do not affect business functionality. Examples: product descriptions do not come out correctly; images are missing in the booking process.<\/span><\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n(function () {\n    \/\/ Tabla DRP: si no cabe, se activa el aviso, la columna fija y el foco de teclado\n    function iniciar(raiz) {\n        if (raiz.getAttribute('data-listo')) return;\n        raiz.setAttribute('data-listo', '1');\n        var tabla = raiz.querySelector('.ldrp-tabla');\n        var zona = raiz.querySelector('.ldrp-scroll');\n        if (!tabla || !zona) return;\n        var revisar = function () {\n            tabla.classList.remove('ldrp-desplazable');\n            var si = zona.scrollWidth > zona.clientWidth + 1;\n            tabla.classList.toggle('ldrp-desplazable', si);\n            if (si) zona.setAttribute('tabindex', '0');\n            else zona.removeAttribute('tabindex');\n        };\n        revisar();\n        if ('ResizeObserver' in window) new ResizeObserver(revisar).observe(zona);\n        else window.addEventListener('resize', revisar);\n    }\n\n    function todas() {\n        document.querySelectorAll('.ldrp').forEach(iniciar);\n    }\n\n    if (document.readyState === 'loading') {\n        document.addEventListener('DOMContentLoaded', todas);\n    } else {\n        todas();\n    }\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd67cc3 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"dd67cc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c3aca8 e-con-full e-flex e-con e-child\" data-id=\"0c3aca8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba8328b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ba8328b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Boost your distribution<\/b> with Juniper\u2019s global connectivity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9269cd5 elementor-widget elementor-widget-button\" data-id=\"9269cd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ejuniper.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>JUNIPER BOOKING ENGINE settings_applications Levels of Service Guarantee response and resolution times according to your needs Discover what each Juniper service level includes and choose the support plan that best suits your business goals, whether you&#8217;re looking for essential coverage or a complete, customized service. Contact us swipeSwipe to see all levels Feature BasicMANDATORY PremiumMANDATORY [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":92507,"parent":66437,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-69035","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Levels of Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ejuniper.com\/en\/products\/juniper-booking-engine\/modules\/levels-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Levels of Service\" \/>\n<meta property=\"og:description\" content=\"JUNIPER BOOKING ENGINE settings_applications Levels of Service Guarantee response and resolution times according to your needs Discover what each Juniper service level includes and choose the support plan that best suits your business goals, whether you&#8217;re looking for essential coverage or a complete, customized service. 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